At SuperBook we believe in providing a 'protected entertainment environment'. It is an important part of our overall customer care program.
Gambling in a protected environment should be an exciting and pleasurable experience, for adults. We want you to enjoy the SuperBook experience, so please play wisely and within your budget.

Staying in Control

The majority of our customers enjoy the SuperBook entertainment experience.
Whilst the majority of people do gamble within their means, for some gambling can become a problem.
It may help you to keep control to remember the following:

• Gambling should be entertaining and not seen as a way of making money.
• Avoid chasing losses.
• Only gamble what you can afford to lose.
• Keep track of the time and amount you spend gambling.
• If you want to have a break from gambling you can use our self exclusion option by emailing us at exclusion@SuperBook.com with details of all the accounts you have opened with us. SuperBook will then close your account(s) for a period of 6 months, during which time it will not be possible for the account(s) to be re-opened for any reason.

Occasionally individuals may be concerned about their gambling habits. For those who are concerned the following questionnaire from Gamcare may give some guidance.

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Problem Gambling

If you are concerned that gambling may have taken over your (or someone else's life) then the following questions may help you find out:

• Have others ever criticized your gambling?
• Have you ever lied to cover up the amount you have gambled or time you have spent doing it?
• Do arguments, frustrations or disappointments make you want to gamble?
• Do you gamble alone for long periods?
• Do you stay away from work or college to gamble?
• Do you gamble to escape from a boring or unhappy life?
• Are you reluctant to spend 'gambling money' on anything else?
• Have you lost interest in your family, friends or pastimes due to gambling?
• After losing, do you feel you must try and win back your losses as soon as possible?
• When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
• Do you gamble until your last penny is gone?
• Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
• Do you feel depressed or even suicidal because of your gambling?

These questions are provided to help an individual decide if he or she has a problem and needs to seek help.

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Getting Help

There are many organizations that can provide support and assistance to individuals who develop a problem with gambling. If you feel this has happened to you we recommend contacting a self-help organization for guidance.

The following websites offer advice and guidance. Each link contains help line numbers and an e-mail address that you may contact if you would like confidential advice and support

• National Council on problem gambling
  The National Council on Problem Gambling is the national advocate for programs and services to assist problem gamblers and their families. The mission of the NCPG is to increase public awareness of pathological gambling, ensure the widespread availability of treatment for problem gamblers and their families, and to encourage research and programs for prevention and education.
• Gamblers anonymous international service office
  Gamblers anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem.

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Customer History and Balance

Customers can easily access a full history of their transactions, withdrawals and deposits with 'My Account'.
A customer's balance is always available through the 'My Account' page.

Filtering Systems

If you share your computer with friends or family who are under the legal age to register or bet, please click on the link to register with our preferred filtering partner www.icra.org/parents/.
There are a number of other third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet:

• Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com
• CYBERsitter filtering software allowing parents to add their own sites to block: www.cybersitter.com

Staff Training

All our customer service staff receives awareness training on problem gambling issues.

Tips to Gamble Responsibly

• Decide on a loss limit ahead of time and stick to it.
• Never borrow money to gamble.
• Set a time limit.
• Take frequent breaks.
• Balance gambling with other activities.
• Don't gamble when highly stressed, depressed or troubled in some other way.
• Only gamble with money set aside for entertainment, never with money for
  everyday expenses.

Self-exclusion or Opt-out

On request, SuperBook will close any customer's account or accounts for a period of 6 months during which time it will not be possible for the account(s) to be re-opened for any reason. During the period of opt-out, SuperBook will do all it can to prevent new accounts being re-opened. An account that is simply 'closed' can be re-opened by the customer at any time. To use our self exclusion option, email us at exclusion@SuperBook.com with details of all the accounts you have opened with us.

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